written by
David Ferguson

Put All Your Help Content At Your Users Fingertips With HelpShelf (Onboarding and Review)

How-To Videos 1 min read

Tis the season for "Elf on a Shelf" but instead of focusing on people who have time to put a doll in compromising positions, I would rather be working on helping my customers be more successful.

OK I did get a laugh from this one

As a Tech Smart Boss, we tend to have lots of technology, that all do their task very well. But for our customers and leads, it can be a bit overwhelming to have to look in multiple places to find the information they are looking for.

This is where HelpShelf comes into play. Just like a bookshelf full of resources, HelpShelf provides a very attractive interface and user experience to search not one, not two, not three, but as many sources of knowledge you have and bring back the results for your user. And if they don't find an answer, there's a quick contact to pop them into your website chat seamlessly.

Now, of course, all this depends on if HelpShelf is integrated with your sources, and they do have a nice set of mainstream integrations now, but they have a very full roadmap of integrations that are coming, so I can only see this tool getting better over time.

Check out this video of HelpShelf as I set up a new account, create a widget and add to my website, and do a little exploration and review.

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How-To Video HelpShelf Customer Service