written by
David Ferguson

Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review)

How-To Videos 1 min read

In episode 107 of the podcast, I talked about how to decide if your business should use a chatbot on your website or live chat.

There are pros and cons to both, but at the end of the day, the right answer is typically, a combination of both. There are use cases where the chatbot makes sense, and some where the human touch is needed.

That's why I got excited when I came across Tidio that talked about the combination of both. After digging in deeper, I liked what I saw even more.

In this video, I set up a new account in Tidio and go through their onboarding, add their chat widget to my website, and do a little exploration of the Tidio features.

Check out this video, and let me know what you think about using Tidio with your customers.

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How-To Video Tidio Live Chat Chatbot Customer Service